- Select Google Play Store and select uninstall updates - that should solve your issue. Open up play store and purchase your app or game select bill to Verizon or whatever phone provider you use then accept. Log in to your Google account and you're done. When you close out the play store it will update again to the latest version and will allow.
- Error DF-DFERH-01 has become one of the most common errors occurring in the Google Play Store. This error DF-DFERH-01 usually occurs while downloading or updating the android application from google play store. Besides, this error also occurs while using the play store from a tablet. Here’s how to fix DF-DFERH-01 Google Play Store error.
- Nov 07, 2019 Interesting fact is that most of the Google Play store errors occur while trying to download or update apps from it and Google Play Store Error DF-DFERH-01 is one of many such errors. The message displayed for this error is “Error while retrieving information from server DFDFERH-01”.
- Delete your Google Play Store data in Settings Apps All Google Play Store Clear data. Delete data from Google Services Framework as well ( note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).
In this video I will help you How to Fix Error Retrieving Information from Server DF-DFERH-01 Google Play Store Error If it doesn't work, try this https://w.
This story is being continuously updated….new updates are being added at the bottom….
I am an investigative tech journalist. So a major chunk of my work time is dedicated to seeking issues that smartphone users are troubled with. And there often comes time when I stumble upon concerns, which on digging in deep turn out to be so widespread that they become worth highlighting.
I’ll be talking about one such matter that recently caught my sight. To my surprise, just with in past few months, the problem has been (and still continues to be) upvoted by thousands, literally thousands of Android device users across Google Play help forum.
Users say whenever they try to access Google Play Store, all they get to see is a notification stating “Error retrieving information from server. DF- DFERH- 01.” It means, they are unable to use Play Store and even update apps as Play Store is acting weird. Some users explaintheissue saying:
I tried using the play store but it kept showing error and i can’t update my apps.
I got the same problem, what did you do? I cant update my apps because its play store is not working!!! I tried already cleaning the cache & data but still it wont work!!!?
Google Play Store error Acdsee pro 8 key.
Looking at the gigantic number of affected Android users, we have prepared a list of workarounds that users can give a shot. So if Google Play Store is not opening or loading or downloading apps, here are the company suggested workarounds:
Workaround 1
To begin with, you can give the basics like ensuring a good internet connection (be it mobile data or WiFi) a try. After that, the next step is to clear Play Store’s cache and data.
Go to device’s Settings app> App & notifications> See all apps> Scroll down and select Google Play Store> Tap on Storage> Clear Cache> Clear data. Now open Play Store and try downloading again. If even clearing cache doesn’t help, reboot/restart your device and then try to download again.
Workaround 2
First of all check for the basics like, whether your phone has enough storage to download/install apps, make sure you have a good data connection or WiFi, your phone has the latest Androind update and also check if your device’s SD card is inserted properly. After that, you can try multiple things.
1. You can give clearing cache and data from Download Manager a shot:
Go to your phone’s Settings app> Apps> Tap More (the three dot menu) at the top of the screen> Show system> Scroll down and select Download Manager> Storage> Clear Cache> Clear Data. Now open Play Store and try to download again.
2. If that doesn’t help, clear cache and data from Google Play Services:
Open your phone’s Settings app> Apps> Tap More (the three dot menu) at the top of the screen> Show system> Scroll down and select Google Play Services> Select Storage> Clear Cache> Manage Space> Clear all Data. Open Google Play Store, wait for about 5 minutes and then try to download.
3. Uninstall and then reinstall Play Store updates:
First, ensure a stable WiFi connection. Go to Settings app> Apps> Scroll down and select Google Play Store> At the top of the screen, tap More (the three dots menu)> Uninstall updates>. Tap Ok in case you are asked if you want to change the Play Store app back to the factory version.
Open Google Play Store and try to download.
4. Remove and then re-add your Google account: Before doing this, take backup for all the information that is linked to your Google Account in order not to loose any.
To remove your account, go to Settings app> Select Accounts under Personal> Google> Select the account you want to remove> Tap More (three dots menu)> Remove account. You may be asked to enter your device’s pattern/PIN/password to finish removing the account.
For adding the account again, go to your phone’s Settings app> Under Personal, select Accounts> Add account Google. Follow the onscreen instructions to successfully add re-add the account.
Now go to Google Play Store> Select Menu and check if the account has been added successfully (the name and email address will show at the top of the screen). Tap on the drop down arrow and select the account you wish to use. Now try downloading from Play Store again.
Here’s hoping these workarounds resolve the issue for you. Do let us know how it goes.
500 Server Error
NOTE: One of the Google Play help product expert suggests that in case factory resetting also doesn’t work, then you need to get in touch with the device support to get the issue resolved.
Update 1 (June 01)
Lots of users across micro-blogging site Twitter and Google Play help forum are complaining of encountering Google Play Store “Server Error.” Here are some of the recent reports:
One of the affected users even shared a small video clip of the issue.
Google play store error message #googleplaystore#Google#Googleplay#google_errorpic.twitter.com/KXCbW2TOEc
— prasanth (@prasanthdesign) June 1, 2019
The issue appears to be affecting users worldwide. We are keeping a track on the matter and will update the story as and when any new development comes to our sight.
Update 2 (June 01)
Here’s an image of the areas suffering Google Play outage taken from Down detector:
Update 3 (June 01)
At least a couple of users have shared that uninstalling Google Play updates and then downloading the apk resolved the issue for them.
Update 4 (June 01)
Going by latest user reports, looks like the service is back up again.
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.
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Google Play Store is one of the biggest app stores for Android users. You can get access to millions of applications via the Google Play Store. But sometimes while downloading the applications from Play Store you may face various issues. Here in this article, we are going to discuss one of the common error of Google Play Store.
While downloading the applications from Play Store you may face ‘Error Retrieving Information From Server’ error. There are various reasons which may cause this error and there are various solutions also to get rid of this error.
This is a common error of Google Play Store and you don’t need to worry much if you are getting this error. It can be fixed easily by following some simple tactics.
You May Also Like: How to Disable Software Reporter Tool
Contents
- 1 Fix DF-DFERH-01 ‘Error Retrieving Information From Server’
Fix DF-DFERH-01 ‘Error Retrieving Information From Server’
As Google Play Store is one of the major platforms for Android users to download applications, games and much more things. Recently I was trying to download Instagram from the Play Store but it was showing me an error saying Error Retrieving Information from Server then I followed some simple methods and got rid of this error easily.
Below I have shared a few working methods to Fix DF-DFERH-01 Error. You can try them one by one and I hope that you will get rid of this error easily.
Fix #1: Clear Cache
The very first and easiest method to fix this error is by clearing cache files of Google Play Store and Google Play Services.
- Open Settings on your mobile phone then head to Applications.
- There look for the Google Play Store and click on it.
- After that click on Clear Cache button
- Now click on Clear Data button.
- Once you have cleared the data of Google Play Store then look for the Google Play Services application.
- Clear Data & Cache of Google Play Services also.
- Boom! Now Open Play Store and start downloading your favorite applications.
Also Read: How to Disable “Fast User Switching” in Windows
Fix #2: Reset Google Account
Server Error Message
If the above-shared method didn’t work for you then here is another way to get rid of Error Retrieving Information from Server error. Sometimes your Google Account can also cause the problems of DF-DFERH-01 Error.
The easiest fix is that go to Settings on your mobile. Now select Accounts then choose Google. Now open Account Preferences and tap on Delete Google Account.
Once you have deleted the Google Account restart your mobile phone and add your Google Account again. After that open Google Play Store and you will no longer face the DF-DFERH-01 Error.
Final Words:
I hope that you have easily got rid of Error Retrieving Information from Server error. If still, you are facing any trouble with Google Play Store then please feel free to contact us. We are here to help you 24×7.
Google Play Store Error Retrieving Information From Server Df-charta-01
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